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General terms of sale – Framework and conditions for our web services
These terms govern our services, commitments and the conditions applicable to projects carried out by Arkhame.
Delivery times
Project delivery times are indicative when an assignment is accepted. They may vary with project complexity, resource availability and how quickly the client provides content, approvals and feedback.
Revisions and changes
Unless otherwise stated, services include a defined number of revision rounds. Additional changes or requests beyond the initial scope may incur additional charges.
Training
A training session may be included under the assignment’s terms to help the client use essential features of the delivered tools.
Regulatory compliance
Where required, compliance measures may be implemented to meet personal data protection obligations, including consent management.
The client remains responsible for how collected data is used and for overall compliance with applicable laws.
Licences and tools
Basic licences needed for delivered solutions may be included depending on the assignment. Specific licences, third-party services or subscriptions may require additional fees or annual renewals.
Additional work
Requests outside the initial scope are assessed separately. No additional work will be performed without the client’s prior approval.
Client-supplied content
The client is responsible for all supplied content and warrants holding the rights required for its use and distribution.
Arkhame cannot be held responsible for non-compliance or unauthorized use of that content.
Content writing
Unless otherwise stated, writing services are not included.
Warranty
A limited warranty may be offered under the assignment’s terms, covering technical defects related to development or the tools used.
- changes made by the client or a third party
- errors arising from supplied content
- elements outside the initial scope
Intellectual property
Deliverables remain Arkhame’s property until all amounts due are paid. After final payment, the client obtains full usage rights to the delivered elements for its business activities.
Generic technical components remain Arkhame’s exclusive property, and Arkhame reserves the right to reuse them in other projects.
Limitation of liability
Arkhame undertakes to provide services according to current professional standards. It cannot be held liable for indirect damages, lost revenue, data loss or business interruption.
- third-party services: hosting, plugins, APIs, etc.
- changes made after delivery
Maintenance and interventions
Maintenance, updates and optimization after delivery require a separate agreement or are billed at current rates.
Payment terms
Payment arrangements are defined in each quote or agreement. Late payment may result in service suspension, additional delays, fees or interest.
Service suspension
Arkhame reserves the right to suspend a project or service if required information, content or approvals are not provided within a reasonable time.
Governing law
These terms are governed by the laws of the Province of Quebec. Disputes will be submitted to the courts of the judicial district of Montreal.
Estimates and scope of services
Estimates, including those generated by automated tools, are indicative. The actual project scope must be validated before final confirmation.
Frequently asked questions about the terms of sale
When do the terms of sale apply?
The terms of sale apply to services once a quote, assignment or agreement is accepted by the parties. They govern the entire contractual relationship.
What are the delivery times for a project?
Times are indicative and may vary with project complexity, resource availability and how quickly the client supplies content and approvals.
What happens if the project changes?
Requests beyond the initial scope may lead to cost and schedule adjustments. Prior approval is always required before additional work.
Which payment methods are accepted?
Payment arrangements are defined in each quote or agreement. An initial deposit is generally required before work begins, followed by a final payment under the agreed terms.
What happens if payment is late?
Late payment may lead to service suspension, additional delays, fees or interest under the agreed terms.
Who owns the website or deliverables?
Deliverables remain the provider’s property until payment is complete. After payment, the client obtains full usage rights, except for generic technical components.
Is maintenance included after delivery?
Maintenance and work after delivery are not included unless stated otherwise. They may require a separate agreement or additional charges.
What does the warranty cover?
The warranty generally covers technical defects related to development. It excludes third-party changes, supplied content errors and elements outside the scope.
Is the client responsible for supplied content?
Yes. The client is fully responsible for supplied content and must ensure the rights required for its use and distribution are held.
What happens if a project is interrupted?
If required project materials are not supplied within a reasonable time, the project may be suspended. Resuming it may require schedule or cost adjustments.